Frequently Asked Questions
Everything you need to know about your JOSEPH shopping experience.
What are your standard shipping times and costs?
We offer complimentary standard shipping on all orders over $300. Delivery typically takes 3-5 business days depending on your location, while express shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
You can return unworn items with original tags attached within 28 days of receipt. Simply visit our online returns portal to generate a prepaid shipping label and follow the instructions provided.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I find my correct size in JOSEPH collections?
Each product page features a detailed size guide with specific measurements. Our collections generally follow standard European sizing; however, we recommend checking the individual 'Fit' notes for specific garment silhouettes.
Do you offer international shipping?
Yes, JOSEPH ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and local customs regulations.